MoveOn.org Political Action

2 Weeks Left: Use Your Tech Skills to Defeat Bush!

There are only two weeks left to turn out enough Kerry votes to swing the election. We have a plan to get an extra half a million Kerry voters to the polls on November 2 -- our unprecedented Leave No Voter Behind Campaign. At its heart are almost 8,000 MoveOn members in swing states who are walking their neighborhoods with lists of infrequent voters, identifying the Kerry supporters among them and getting them committed to vote. To do this, they need to pull names for their neighborhood out of our web tool, and enter data back in -- and as some of them have limited computer skills, they need technical support to keep things going smoothly.

We’re looking for around 1000 enthusiastic volunteers who can commit to receiving phone calls from precinct leaders who need assistance with anything from basic computer functions to diagnosing and resolving issues using our online tool, the Leave No Voter Behind Web Action Center (WAC). Your phone number will remain confidential. You’ll be ‘on call’ during your shift, and phone calls will go to a central number and bounce to your phone line when you’re logged in. You’ll have access to a tutorial, written materials, a help email account, and an online chat resource to help you answer questions.

Your Contact Information

	*(=required)**
*Name:
*Email:
*Phone:
Address:
City/State:
*Zip:
Your Time Zone:

Volunteer Questions

Please answer the following questions related to being a Help Desk Phone Volunteer. Everyone has their strengths, and these questions are designed to help make both you and the precinct volunteers have the best possible experience:

1. Please describe any skills, knowledge, attributes, and experience that make you a good fit for this volunteer position.

2. In your opinion, what are the essential objectives and elements of a successful help desk encounter?

3. Please answer the following questions regarding your computer and customer service skills, and technical resources:

Will you have the ability to be on the phone and online at the same time? Yes No

Do you have high-speed Internet that you can use for these calls? Yes No

How would you describe your level regarding the following:
Beginner

Basic

Comfortable

Proficient

Expert

Navigating the Web

Internet Explorer preference settings

Knowledge of operating systems in order to assist volunteers in printing and other basic functions

Use of email and email settings

Explaining computer use to others

How would you rate yourself on the following? (5 is the highest)

1

2

3

4

5

Providing assistance by telephone

Providing effective customer service

Effective problem-solving

Proactive, resourceful, self-sufficient

Patient and flexible

4. Please answer the following questions regarding your availability to handle Help Desk calls:

Are you available for at least 6 hours per week to provide Help Desk phone support to volunteers between now and 11/3 between the hours of 5 and 11 p.m. Eastern time Monday through Friday and 10 a.m. and 11 p.m. Eastern time on Saturday and Sunday? (If you can provide at least this much time, then this will help you develop an increased comfort level to assist precinct volunteers.) Yes No

Approximately how many hours can you commit to handling calls?

Which hours EASTERN TIME are you willing to be scheduled for? Check all that apply.
Please adjust for Eastern Time.

Mondays
5-6pm ET
6-7pm ET
7-8pm ET
8-9pm ET
9-10pm ET
10-11pm ET Tuesdays
5-6pm ET
6-7pm ET
7-8pm ET
8-9pm ET
9-10pm ET
10-11pm ET Wednesdays
5-6pm ET
6-7pm ET
7-8pm ET
8-9pm ET
9-10pm ET
10-11pm ET

Thursdays
5-6pm ET
6-7pm ET
7-8pm ET
8-9pm ET
9-10pm ET
10-11pm ET Fridays
5-6pm ET
6-7pm ET
7-8pm ET
8-9pm ET
9-10pm ET
10-11pm ET

Saturdays
10am-noon ET
12-1pm ET
1-3pm ET
3-5pm ET
5-7pm ET
7-9pm ET
9-11pm ET Sundays
10am-noon ET
12-1pm ET
1-3pm ET
3-5pm ET
5-7pm ET
7-9pm ET
9-11pm ET

5. People can be frustrated or even seem hostile. What are some ideas or rules of thumb on how you'd handle such encounters?

6. Are you willing, in the next few days, to do a brief telephone interview with three fellow volunteers where you ask each other questions and record the answers as an addendum to this survey? Yes No

7. What additional pertinent information would you like to share?

8. I agree to treat user contact information and communications with the utmost strict confidentiality and will not disclose this information to anyone outside of MoveOn staff.
Yes No

9. I pledge to delete all records of emails, contact information, and related information after this project is over on November 3rd, 2004.
Yes No

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